Frequently Asked Questions

JNJVISIONPRO is one robust information hub for all Eye Care Professionals. It is the integration of sales, marketing, promotional and educational materials in one place for both Vision Care and Surgical Vision practices.

You will use JNJVISIONPRO to access exclusive content, including: patient resources, training materials for all Eye Care Professionals and access ACUVUE(R) direct ordering.

The site administrator can add staff to the practice and provide privileges for things such as ordering. Visit the “My Practice” or “My Organization” section and select “My Team.” There you can manage all members associated with your practice.

If you are the site administrator, you can set permissions in the “My Practice” or “My Organization” section. Simply select “My Team” and click on the icon next to the person’s name you would like to set permissions for.

The site administrator has full access to the site which includes approving requests to be connected to the practice and access to full ordering privileges or rebate information if the practice has these abilities.

When you register, enter your account number for any one of the practices. Once registered on the site, you can visit “My Practice” and link additional practices. You can also switch between the accounts once you are linked.

By answering this question, you allow your practice’s site administrator to see which trainings you have taken or are currently taking.

You can make changes to your profile on JNJVISIONPRO by clicking on the person icon in the top navigation bar and selecting “Edit Profile”. Here are a couple of important items to remember:

• For Surgical Vision users, user roles can only be changed by the site administrator, please use the Contact Us link to request this change
• Changes to your profile can affect your listing on the doctor locator
• For Surgical Vision users, if you add a new product to your profile, you will need the serial number for surgical equipment or your account number for IOL products. Once verified you will gain access to the resources and certification modules.

On our patient facing sites, clearvisionforyou.com and acuvue.com, consumers can look up and find eye care professionals located near them. By adding your practice information on JNJVISIONPRO in the “Find an Eye Doctor Map” form, your information will be placed on the respective consumer website for patients to find you. Each consumer site has additional requirements that may need to be met to be listed on the doctor locator maps.

Passwords can be automatically reset by clicking on “Forgot Password?” on the login page. It is important to note that the site administrator can no longer reset passwords. This is because we want to protect your information.

If you are able to log in to your account, you may change your password in your Profile. Click on the person icon in the navigation bar and select Change Password.

A few promotional & educational materials can be found on the site prior to logging in. To access and download all the practice, marketing and patient education materials you will need to log into your JNJVISIONPRO user account. Promotional materials will be displayed based on your technology and procedure offerings.