Contact Us

Have a question? We'd be happy to help.

For urgent issues, please call Customer Service or contact your sales representative.

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Contact Lenses

Select from the following for Contact Lens inquiries

General Questions / Ordering

1-800-874-5278
[email protected]
Monday – Friday
8:00 am – 7:30 pm (EST)

Professional Rebate Questions

1-800-876-4596 (prompt #3)
[email protected]
Monday – Friday
8:00 am – 7:30 pm (EST)

Consumer Questions

Money Back Guarantee
1-888-565-8474

Rewards Program
1-888-998-6290

Billing Questions

1-800-876-6610
[email protected]
Monday – Friday
8:00 am – 5:00 pm (EST)

Product Use & Fitting Questions

1-877-334-EYES (3937)

Monday – Friday
8:00 am – 7:30 pm (EST)

Myopia Management Specific Questions

[email protected]

Product Quality, Technical or Medical Questions

[email protected]
1-800-843-2020

Monday – Friday
10:00 am – 5:00 pm (EST)

Website Questions

[email protected]
1-800-876-4596 (prompt #3)

Monday – Friday
8:00 am – 7:30 pm (EST)

Surgical & OSD

Select from the following for Surgical & OSD Inquiries

Please note that the Santa Ana. California office is closed. All mail should be addressed as follows to ensure prompt receipt: Johnson and Johnson Surgical Vision, Inc., 31 Technology Drive, suite 200, Irvine, CA 92618. Please include the department and/or name, if known, to further expedite receipt.

Customer Service - Consumables & OSD and Calculators Complaints

[email protected]
1-877-266-4543 (prompt #1)

Monday – Friday
8:30 am – 8:00 pm (EST)

Credits & Collections

[email protected]
1-813-558-3401

Monday – Friday
8:30 am – 8:00 pm (EST)

Sales Operations

[email protected]

Monday – Friday
11:00 am – 8:00 pm (EST)

Service Contracts

[email protected]
1-877-266-4543 (prompt #4)

Monday – Friday
11:00 am – 8:00 pm (EST)

Technical Support

1-800-511-0911

Monday – Friday
7:00 am – 8:00 pm (EST)

Accounts Receivable

[email protected]
1-866-881-5704

Monday – Friday
12:00 am – 8:00 pm (EST)

Brochure Request

Contact your local sales representative to place all brochure orders

Solutions & Drops

1-877-266-4543 (prompt #6)